Privacy Policy

Last updated: August 2026

At Top Notch, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and your rights as a customer.

Information We Collect

When you visit our store or place an order, we may collect the following types of information:

Personal identification information — name, email address, phone number, and billing/shipping address
Payment information — processed securely through our payment provider; we do not store card details
Order information — products purchased, order history, and transaction details
Device and browsing data — IP address, browser type, pages visited, and referring URLs
Communications — messages you send us via email or our contact form

We only collect information that is necessary to fulfil your order and provide you with a good shopping experience.

How We Use Your Information

We use the information we collect to:

Process and fulfil your orders
Send order confirmations, shipping updates, and receipts
Respond to your enquiries and provide customer support
Improve our website, products, and overall shopping experience
Send marketing communications, where you have opted in
Comply with legal obligations under Pakistani law

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only with trusted service providers who assist us in operating our store, including:

Shopify — our e-commerce platform provider
Payment processors — to securely handle transactions
Courier and logistics partners — to deliver your orders within Pakistan
Email service providers — to send transactional and marketing emails

These parties are obligated to keep your information confidential and may only use it for the specific purpose for which it was shared.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

Keep items in your shopping cart
Remember your preferences and login status
Understand how visitors use our site (analytics)
Deliver relevant content and promotions

You can disable cookies through your browser settings, though this may affect certain features of our store.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for a minimum of five years for accounting and legal compliance purposes. You may request deletion of your data at any time, subject to any legal obligations we must fulfil.

Data Security

We take reasonable precautions to protect your personal information from unauthorised access, disclosure, or misuse. Our store is hosted on Shopify, which maintains industry-standard security measures including SSL encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data, where applicable
Opt out of marketing communications at any time
Withdraw consent where processing is based on consent

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically.